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Guarantee


We offer a 2 year guarantee at no extra cost on all head torches purchased through headtorchuk.co.uk 


If you need to make a claim please call our customer service team on 0800 048 5714 9am-5pm Monday to Friday, email info@headtorchuk.co.uk or alternatively fill out the contact form on our website.


Please quote the head torch model, order number and date of purchase when you contact us. You’ll find all the information on your email confirmation, which acts as your guarantee, so please keep it safe. This doesn’t affect your statutory rights.


We may request for you to send us the head torch for inspection before a replacement item can be issued. If no equivalent item is available, we’ll either offer you the nearest equivalent or it’s selling price value, and we’ll always do our best to make sure you’re satisfied with the outcome.



YOUR GUARANTEE WON’T COVER:

  • Accidental damage, for example if your head torch has been dropped
  • Consumables such as batteries, etc.
  • Leaking batteries in head torches
  • If the product has been used commercially or for business purposes (unless otherwise agreed upon)
  • Cosmetic damage such as trim, scratches, dents, corrosion or colour where the function of the product is unaffected
  • Any loss suffered as a result of not being able to use the head torch, or any loss over and above the purchase price of the original head torch
  • Servicing, inspecting or cleaning of the product and failure to follow the manufacturer’s instructions and/or installation guidelines
  • Deliberate damage or neglect of the insured head torch
  • The product has been modified or repaired by a third party
  • Our guarantee provides service for head torches bought and used only in the UK and Isle of Man