14 Day Guarantee
We offer a 14-day, no questions asked, money back guarantee for headtorchuk.co.uk customers. If there is any reason you are not happy with your order within 14 days of delivery, simply email us quoting your order number, and we will issue a return merchandise authorisation (RMA) number. Returns will not be accepted without an RMA number.
Any cost of shipping the goods back to us will be your responsibility.
Any costs to re-deliver the goods will be payable in advance by you. Items must be in exactly the same condition in which they were received.
Returns on Faulty Items
Refunds can be provided in a case of faulty items within 28 days. Items to be refunded must be received by Headtorchuk.co.uk within 28 days and full proof of purchase must be included with the returned goods. Please note: refunds cannot be provided if the goods have been used. Goods must be safely sealed and packaged when returning them to us and any returns are sent at your cost.