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WHY BUY FROM US


Why buy from Headtorchuk.co.uk?

There are many different websites out there selling head torch products, so why buy from us? We think the following reasons put us ahead of any other headtorch retailer and will ensure that you are as happy with our service as you are with the goods you purchase.

1. Great Customer Support/Care

We know how frustrating it can be when you have to battle through the internet to find a phone number, and only then to get an automated message! At Headtorchuk.co.uk we care about the customer and love it when our customers get into contact with us. How else could we keep improving the site?

So if you have a question, or have feedback to give us (good or bad) then we want to hear from you. That's why a link to our ‘contact details’ is displayed at the bottom of every page on our website.

2. Rapid Delivery

There is nothing worse than ordering an item you really need now, and having to wait weeks for it to arrive. Luckily our customers don't have to put up with the wait.

As soon as payment is received and approved the order is dispatched through to our storehouse where it is packaged as quickly as we can get to it. We will then post it to you using Royal Mail, so you know that your order will arrive on time. Need your items sooner? You can also upgrade to super fast First Class delivery by Royal Mail for an additional £1.90.

3. 100% Genuine Products

We source our products directly from the manufacturers. This means that everything we stock is not only an original, but is also the current version of the product available.

We also make it company policy to have excellent relationships with our suppliers, so if there is something you need that isn't already on the website then we can try and get it in just for you!

4. 28 Day Returns Policy

If you notice your item is faulty or not what you needed after all, then you can send it back to us within 28 days with proof of purchase and we can easily organise a refund. Or better yet we can exchange your product for another of the same value, no stress!

5. We protect your information

We are customers ourselves and we know how important it is that our customer's private information is protected on the internet. It is our policy not to disclose private information about our customers to any third parties except when it is required in order to provide a service to you, eg: organising a delivery, or where we are required to by law. All areas on the website requiring you to enter personal information are encrypted using the most up-to-date technology. We are GDPR Compliant

6. 100% Safe Payment System

Our payment system is the best out, and uses the latest encryption technology to ensure your payment details are protected. This means that information passed between your computer and our website cannot be accessed by third parties in the event that the information is intercepted, this means that you can safely and confidently make purchases with heatorchuk.co.uk.

We have also incorporated Mastercard Secure Code and Verified by Visa in our payment system. In essence this is an online version of Chip & Pin that is a further safety measure designed to combat fraud.